Monday, August 3, 2009

Is the Truck Loaded?


Well, our traveling day wouldn't be complete without the UHaul truck breaking down yet again in the afternoon. This time we were about 150 miles west of Edmonton, AB when we heard what sounded like a gunshot. Without notice the truck began shaking from side to side. I soon realized the problem was a popped tire. After stopping the truck I found the inside rear tire had blown.

Luckily Uhaul was extremely prompt with the service. Instead of taking 26 hours, it only took them 4 hours to get me a solution. The family took up their all to familiar positions on the side of the road and waited. We all have certainly been close to nature on this trip.

Of course UHaul's solution was not having someone respond, but instead have me respond driving the truck down the shoulder of the road at 15 MPH for 30 miles- in the rain- to the nearest town while the loose retread thwacked the wheel well with every revolution of the tire. This loud thumping sounded as is if I was being chased by drum wielding jungle natives intent on boiling me alive. I've been having thump, thump, thump nightmares.

As you can guess, I have not been to happy with UHaul's customer service. On this service call the operator asked me many questions like where my trip originated at and where it ended. My favorite question from the operator during that call was, "is the truck loaded?" It took all my strength to simply answer, "Yes."

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